Support
Help Centre
How can we help you today?
Orders & Delivery
- Track your order
- Delivery timescales
- International shipping
- Click & Collect
Returns & Refunds
- How to return
- Refund timescales
- Damaged items
- Exchange policy
Authenticity
- How we verify items
- Authenticity certificates
- Report a fake
- Our experts
Payments & Billing
- Accepted cards
- Buy now, pay later
- Invoice queries
- VAT receipts
Your Account
- Create an account
- Update profile
- Password reset
- Close account
Contact Us
- Live chat
- Email support
- Phone support
- Personal shopping
Frequently Asked Questions
How do I know items are authentic?
Every item on TrueCoutures is verified by our team of luxury authentication experts before it goes live. We check serial numbers, hardware, stitching, and materials against brand specifications.
How long does delivery take?
Standard delivery is 3–5 working days. Express next-day delivery is available for orders placed before 1pm. International delivery varies by destination — typically 5–10 working days.
Can I return an item?
Yes — we offer 30-day hassle-free returns on all items in their original condition with tags attached. Simply visit our Returns page to generate a pre-paid returns label.
How do I track my order?
Once your order has shipped, you will receive a tracking email with a link to follow your parcel in real time. You can also visit the Track Your Order page and enter your order number.
Do you ship internationally?
Yes — we ship to over 50 countries. Duties and taxes may apply depending on your destination country. These will be displayed at checkout before you place your order.
Still need help?
Our concierge team is available 9am–8pm GMT, seven days a week.