Skip to main content
Free luxury gift wrap on orders over £500  |  International shipping available
TrueCoutures
Free luxury gift wrap on orders over £500  |  International shipping available
TrueCoutures

Returns Policy

Returns & Refunds

30-day hassle-free returns on all items. Your satisfaction is our guarantee.

30-Day Returns

From date of delivery

Free Returns

Pre-paid label included

3–5 Day Refunds

After item received

How to Return an Item

01

Initiate Your Return

Visit your account order history and select the item you wish to return. Choose your reason and confirm the return request.

02

Print Your Label

We will email you a pre-paid tracked returns label within 2 hours. Print it and attach it securely to your parcel.

03

Drop Off Your Parcel

Drop your parcel at any participating courier point. We accept DPD, Royal Mail, and DHL drop-off locations nationwide.

04

Receive Your Refund

Once we receive and inspect the item, we will process your refund within 3–5 working days to your original payment method.

Items must be returned in original condition

All items must be unworn, with original tags attached and in their original packaging. Items showing signs of wear, damage, or missing authentication cards cannot be accepted for return.

Need to start a return?

Sign in to your account to begin the returns process in under two minutes.